This year, we’ve focused on making your experience with our portal more efficient, intuitive, and user-friendly. Based on your feedback, we introduced several enhancements, all designed to save you time and simplify case submission.
- Greater control over case submissions. You can now update clinical questions prior to submitting a case, giving you flexibility to ensure accuracy before finalizing. Additionally, we’ve added the ability to withdraw cases when needed, reducing unnecessary follow-up and saving time.
- Unified worklist to see every case in one place. Managing multiple cases is easier than ever. Our new feature enables you to view all submitted cases in a single, actionable, and shareable worklist. This centralized view helps you stay organized and collaborate effectively with your team.
- Enhanced security with simplified access. We’ve recently updated the login experience to include a 30-day Multi-Factor Authentication (MFA) period. This means fewer interruptions while maintaining strong security standards for your account.
- Improved upload capacity and facility management. We expanded upload capabilities, allowing more documents to be added seamlessly. For completed and approved cases, you now have the option to change facilities—providing greater adaptability for evolving care needs.
These enhancements reflect our commitment to supporting your workflow and improving the tools you rely on every day. If you have any questions regarding any of these enhancements, please reach out to your Regional Provider Engagement Manager for assistance.
We want to hear from you
Your feedback is a critical component of our efforts to improve the provider portal experience for everyone.
During a case request, you may be prompted to fill out a Provider Satisfaction Survey. The survey is the best place to provide feedback about any of our processes.
Tell us what’s working, what’s not, and if you’ve seen better approaches elsewhere. Your responses will help us determine where to focus our time and efforts to improve our processes. All responses go directly to executive leadership each month, allowing us to take fast action on issues you’re experiencing.
If you’re having an ongoing issue, please be sure to include details in your response and mark “yes” to allow us to reach out to you. Between our National Provider Advocate and our Provider Engagement Team, we can get you the help you need for just about anything, and we want to make your experience as seamless as possible.
Thanks for your participation.