Archive

EviCore launches new durable medical equipment (DME) guidelines

January 16, 2026

EviCore has launched proprietary DME guidelines designed to keep pace with evolving clinical evidence and make resources more accessible to providers. Why we made this […]

You asked, we listened! How we’ve enhanced the portal based on your feedback

January 16, 2026

This year, we’ve focused on making your experience with our portal more efficient, intuitive, and user-friendly. Based on your feedback, we introduced several enhancements, all […]

Turnaround times shortened for Medicaid and Medicare routine prior authorization requests

January 16, 2026

Effective January 1, 2026, the required turnaround time for routine Medicare and Medicaid prior authorization requests for medical services will drop from 14 to 7 […]

Save the date: EviCore by Evernorth provider training  

January 14, 2026

Whether you’re a new user or an experienced user with questions, our free online training sessions can help maximize your experience.   All our training sessions […]

Best Practices for Medical Oncology Requests

October 7, 2025

Small changes can make a big difference when it comes to achieving timely reviews and faster case processing for your medical oncology requests. Check out […]

New EviCore Communication Relationship Management (ECRM) Application Launches

October 7, 2025

We are launching a new EviCore Communication Relationship Management (ECRM) application to improve our service request experience. The new ECRM will provide greater control and […]

New Dashboard View Provides Enhanced Features & Capabilities

October 7, 2025

Next time you log on to your EviCore portal, you may notice some improvements. EviCore recently launched a new Universal Provider Experience (UPX) dashboard and […]

Lab management program update – SmartSearch

August 6, 2025

A couple of years ago, EviCore by Evernorth® Laboratory Management introduced Lab SmartSearch to streamline the medical necessity review process. This tool helps requesters quickly […]

Streamline PAC authorizations with electronic medical record (EMR) integration

August 6, 2025

EviCore by Evernorth® is committed to partnering with skilled nursing facilities to streamline the PAC (post-acute care) authorization process. For eligible facilities, we now offer […]

DME clinical pathways now available for web portal 

August 6, 2025

Providers can now complete clinical pathways for select Durable Medical Equipment (DME) items—including oxygen, orthotics/braces, hospital beds and more—through our web portal. Requests that meet clinical […]

New option to withdraw cases on the portal

August 6, 2025

You asked; we listened! Over the past year, we’ve gathered requests for portal enhancements through our provider satisfaction survey. The second-most requested feature—submitted over 9,000 […]

Reminder: facility changes can be made on existing cases 

April 15, 2025

Facility changes on complete and approved cases can be completed online. To complete the task, simply search the case information and follow the prompts after […]

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