Portal Updates

New EviCore Communication Relationship Management (ECRM) Application Launches

October 7, 2025

We are launching a new EviCore Communication Relationship Management (ECRM) application to improve our service request experience. The new ECRM will provide greater control and […] Read more >

New Dashboard View Provides Enhanced Features & Capabilities

October 7, 2025

Next time you log on to your EviCore portal, you may notice some improvements. EviCore recently launched a new Universal Provider Experience (UPX) dashboard and […] Read more >

DME clinical pathways now available for web portal 

August 6, 2025

Providers can now complete clinical pathways for select Durable Medical Equipment (DME) items—including oxygen, orthotics/braces, hospital beds and more—through our web portal. Requests that meet clinical […] Read more >

New option to withdraw cases on the portal

August 6, 2025

You asked; we listened! Over the past year, we’ve gathered requests for portal enhancements through our provider satisfaction survey. The second-most requested feature—submitted over 9,000 […] Read more >

Reminder: facility changes can be made on existing cases 

April 15, 2025

Facility changes on complete and approved cases can be completed online. To complete the task, simply search the case information and follow the prompts after […] Read more >

New self-service request platform coming soon

December 30, 2024

Later this year, we’re launching a new self-service platform for submitting service requests to offer providers a more user-friendly and issue-specific method of communicating with […] Read more >

Updated clinical documentation requirements

October 24, 2024

To accept and process clinical uploads or faxes, EviCore requires a full name (first and last) and one additional identifier from the list below of […] Read more >

Meet the provider engagement team – Sara Pomeroy

October 7, 2025

Our Provider Engagement Team is dedicated to helping you have the best possible experience with EviCore by Evernorth. We wanted to take the opportunity to […] Read more >

New specialized therapy FAQ available

October 7, 2025

To help streamline the authorization process for therapies within the EviCore by Evernorth® system, we’ve created a new Specialized Therapy Frequently Asked Questions (FAQ) reference sheet. The document includes […] Read more >

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