Next time you log on to your EviCore portal, you may notice some improvements. EviCore recently launched a new Universal Provider Experience (UPX) dashboard and landing page for providers.
What are we improving?
Previously, users had to navigate between MedSolutions and CareCore National portals to view their individual case worklists, which could be cumbersome.
What will users see?
The new UPX dashboard provides a simplified, all-inclusive worklist for providers that displays cases from both MedSolutions and CareCore National, alongside additional helpful features including:
- Real-time case status updates
- Worklist sharing capabilities
- And more to come!
Future updates will include the ability to attach and view documents directly within the worklist. These changes are designed to better support providers across the prior authorization process through improved visibility and user interface experience.
For an overview of how to navigate your new UPX dashboard, click here.
Frequently Asked Questions
- Does the UPX dashboard change how the CareCore National or MedSolutions portals work?
No. The rollout of the UPX dashboard does not change any existing functionality, restrictions or credentials for CareCore National or MedSolutions.
You can continue managing cases as usual through the Authorization Lookup features on both platforms.
- Can I access the UPX dashboard through a health plan portal?
No. To experience the UPX dashboard, you must log in directly through EviCore.com. If you access the EviCore portal via a health plan portal (also known as Single Sign-On or SSO), the UPX dashboard will not be visible.
Helpful hint: If you’re creating a new account on EviCore.com, we recommend selecting CareCore National as your default portal.
- Is there a limit to how many users I can share my worklist with?
There is no limit. However, you should only share your worklist with individuals who are authorized to view and act on your behalf.
- Can I share my worklist with users outside my organization?
Yes. You can share your worklist with external users (e.g., facility staff), provided they are authorized and have completed the required attestations. They must also have an active portal account on EviCore.com.
Note: It is your responsibility to ensure the confidentiality of member PHI (Protected Health Information).
- How long do cases stay on the worklists?
Cases stay on the worklist for 90 days from the date they were initiated.
- Can I filter the worklist by member ID or provider?
You can filter by provider using the global search bar—just type the provider’s name to narrow down the list. Currently, filtering by member ID is not available.
- Where does the “Contact Us” option direct users?
Clicking Help / Contact in the top menu opens two options:
- Resources: Links to provider resource sites, organized by health plan.
- Contact Us: Directs the user to a webpage with EviCore’s general phone number and address.